top of page

Downloads & Refunds

At Creative Nethouse, we’re committed to providing you with high-quality digital products and ensuring a smooth experience from purchase to download. Below you'll find our guidelines on accessing your downloads and our refund policy.

Download Policy

Accessing Your Download

  • For eBooks:
    Please note that access to our eBooks is available exclusively through Amazon. If you purchase an eBook, you will be redirected to Amazon’s platform, where you can complete your download and access your content.

​

  • For Other Digital Content:
    Once your purchase is complete on our website, you will receive a confirmation email containing a secure download link for your digital product. Please download your product promptly as the link is valid for a limited period.

​

​

Need Assistance?
If you experience any issues accessing or downloading your product, please contact our customer support for assistance at:

Refund Policy

Our Commitment to Quality
We strive to deliver digital products that meet the highest standards. Due to the nature of digital downloads, we generally do not offer refunds once the product has been accessed. However, we understand that issues can arise.

​

When Refunds May Be Considered

  • Technical Issues: If you experience a technical problem that prevents you from accessing or using your digital product, please contact us within 14 days of your purchase.

  • Defective Content: In the event that the digital product is defective or not as described, please notify us so we can review your case.

​

Refund Process

  • To request a refund, please contact our customer support with your order details and a description of the issue.

  • Once your request is received, we will review it on a case-by-case basis and respond within 5-7 business days.

  • If your refund is approved, the refund will be processed via your original payment method within 7-10 business days.

  • In cases where a refund request is denied, we will provide a detailed explanation.

​

Important Note
Refund requests for digital downloads are evaluated individually. Please ensure that you have purchased your digital products directly from Creative Nethouse through our official channels to be eligible for our refund policy.

bottom of page